Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia

The engagement of employees is essential to the success of any organisation. Emphasising the importance of employee engagement can benefit both the employee and the employer. Employee engagement shows a positive emotion that attaches employees to their work and the organisation can gain profit results due to employee engagement. The objective of this study is to identify the factor affecting employee engagement in the Royal Malaysia Customs Department, particularly Central Zone. To achieve the objectives, four (4) variables were used in this study: transformational leadership, organisation culture, innovation work behaviour and self-efficacy. This study focus on RMCD, Central Zone, namely RMCD Wilayah Persekutuan Kuala Lumpur (Unit I), RMCD Selangor (Unit II), RMCD Kuala Lumpur International Airport (Unit III) and RMCD Putrajaya (Unit IV). The respondents among professional level employees from grades WK41, WK44 and WK48 from various departments in RMCD. For research methodology, The researcher used a quantitativemethod and the Pearson correlation method was applied to evaluate the hypotheses on the relationships between variables. The data were collected using a questionnaire method. Three hundred (300) questionnaires were sent out to respondents, and two hundred and five (205) or 68% were returned. The data were analysed using Statistical Package for Social Sciences (SPSS) version 27. The study indicates that all variables tested significantly affect employee engagement. The finding of the result recommends that to enhance employee engagement among RMCD employees, management has to focus more attention on transformational leadership, organisation culture, innovation work behaviour and self-efficacy.