Perceived stress, resilience and coping mechanism among healthcares in emergency department Hospital Shah Alam during Covid-19

This study aims to improve staff functionality when working in emergency department during pandemic Covid-19 by identifying level of stress, resilience and coping mechanism among HCW. It is also aiming to identify demographic relationship between stress, resilience and coping mechanism among HCW for prevention in psychological/mental disorders that can seriously affect day-to-day function and life among staff working in emergency department during pandemic and or any situation respectively. This study was a descriptive survey studies of 160 respondent in emergency department consist of doctors, nurses, medical assistants, healthcare assistants, and ambulance drivers. The data collected from the study are analyzed using IBM SPSS Statistics 23.0. Frequency, t-test and one way ANOVA were performed to accomplish the objective of the study. The results indicated that level of perceived stress, resilience and coping mechanism were at the moderate level. Demographic factors such as categorical of length of services and health status shown significant differences between perceived stress, resilience and coping mechanism. Emergency Department Hospital Shah Alam should consider the demographic factors when implement practices on working environment due to the current situation of workplace.