Factors influencing employees’ task performance in Malaysian government agencies

In response to COVID-19, the implementation of work from home (WFH) has been introduced in Malaysia including in the Malaysian Public Sector (MPS). The purpose of this study is to identify factors that contribute to employees’ task performance due to the implementation of WFH, virtual meetings and e-learning during the pandemic. Quantitative research methods are used in the data collection process. The data was obtained through a questionnaire among 138 public sector employees (PSEs) that work in Negeri Perlis. The data were analyzed using descriptive statistics and inferences through the Statistical Package for the Social Sciences (SPSS) program. The findings show that adaptability only mediates the relationship between virtual meetings and e-learning towards PSEs performance. This study is expected to give more empirical study to support the preceding study either in task performance and the new normal especially in the context of endemic phase. In this manner, this study and findings are viewed as vital to provide awareness on task performance and how adaptability to the new normal can enhance the employee performance. The findings on this topic would be beneficial and valuable as a wellspring of data, references, or a guide for future research.