Keberkesanan Mass Rapid Transit (MRT) Corporation Sdn. Bhd. Sebagai penyedia kemudahan pengangkutan kepada masyarakat di Kuala Lumpur

Mass Rapid Transit (MRT) is a transportation system that was approved in December 2010 and inaugurated in December 2016 by the Malaysian Government with the aim of enhancing public transportation and reducing traffic congestion in the Klang Valley. The effectiveness of MRT operations is influenced by the accuracy and timeliness of services through signaling and communication systems. This study measures the effectiveness of MRT operations on the Sungai Buloh-Kajang MRT Line and the Sungai Buloh-Serdang-Putrajaya MRT Line with the objective of assessing users' perceptions of MRT service quality, analyzing the quality of MRT services to the public, and evaluating the impact of MRT service quality on society. The study employs qualitative methods, obtaining data through in-depth interviews with 10 respondents who have experience in using MRT services, as well as focused group interviews. The findings of the study indicate that users have a positive perception of MRT service quality. They feel safe at stations, on the platforms, and inside the trains. The quality of the MRT system is also regarded positively, with affordable ticket prices, regular schedules, and good punctuality of train arrivals. The MRT system also has a positive impact on the socioeconomic well-being of the community, including improving living standards, boosting property prices, providing economic benefits to local Small and Medium Enterprises (SMEs), stimulating the national construction sector, and benefiting businesses at each station. However, there is still room for improvement that MRT can implement to provide the best service to the public. This includes enhancing the organization's image and mission, promoting integrity, and exploring commercial activities in identified categories of New Technology.