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A study of the relationship between flexible working arrangements, job environment, job communication, and employee performance

Lim, Shin Yau (2023) A study of the relationship between flexible working arrangements, job environment, job communication, and employee performance. Masters thesis, Universiti Utara Malaysia.

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Abstract

Flexible working arrangements, job communication, and job environment are some of the prominent variables that impacted employee performance in the organization, especially during the COVID-19 period. However, most of the previous research did not include all three factors in the same study and did not highlight the link amid the variables and the performance of the employees. Furthermore, the majority of previous research in the Selangor area focuses on the governmental sector rather than the private sector, especially in the mobile and accessories retail chain industry. Hence, this study aims to focus on the relationship between flexible working arrangements, job environment, job communication, and employee performance in mobile and accessories retail chain company at Selangor. The study was conducted on private sector employees in mobile and accessories retail chain company at Selangor. The convenient sampling technique was selected to obtain data from 201 private sector employees of mobile and accessories retail chain company at Selangor. Referring to the results of this study, the employees’ performance of private sector employees in mobile and accessories retail chain company at Selangor is at the highest level. The study also found a positive relationship among flexible working arrangements, job communication, job environment, and employee performance. However, the study discovered that only job communication and job environment have the greatest impact on employee performance. The study's implications are examined. Finally, when the study was completed, the limitations of the study were determined. There are also recommendations for the organization, employees, and future researchers for a betterunderstanding of the future.

Item Type: Thesis (Masters)
Supervisor : Ismail, Saiful Azizi
Item ID: 10887
Uncontrolled Keywords: Flexible working arrangement, Job Communication, Job Environment, Employee Performance
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: College of Business (COB)
Date Deposited: 15 Jan 2024 00:31
Last Modified: 15 Jan 2024 00:31
Department: College of Business (COB)
Name: Ismail, Saiful Azizi
URI: https://etd.uum.edu.my/id/eprint/10887

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