Work-family conflict and burnout among employees in the telecommunication sector in Pahang

The COVID-19 outbreak started a new era as it changed the landscape of traditional work from office to work from home worldwide. The increase in burnout during the COVID-19 pandemic has mostly been associated with work-family conflict resulting from work from home, economic instability, and anxiety about COVID-19. However, only a few studies have investigated the relationship between work-family conflict and burnout after the pandemic. Hence, the primary objective of this study was to investigate the relationship between work-family conflict and burnout, focusing on the dimensions of burnout, namely physical fatigue, cognitive weariness, and emotional exhaustion. The sample consisted of 174 administrative and management employees in the telecommunications sector in Pahang during the post-pandemic period. The data were collected using questionnaires. This study employed statistical analyses, specifically Pearson’s correlation and multiple regression analyses. The results indicated that work interference with family has a stronger relationship with burnout than family interference with work. All dimensions of burnout established significant relationships with work interference with family. In contrast to family interference with work, only emotional exhaustion was found to have a significant but negative relationship. Insights from this research aim to contribute valuable information to enhance our understanding of the post-pandemic work environment, inform strategies for mitigating burnout, and improve overall employee well-being in the telecommunications sector.