Faktor-faktor yang mempengaruhi tekanan kerja dalam kalangan penolong pegawai perubatan di negeri Kelantan

Work stress is a situation that puts pressure on the physical, mental and emotional as well as the health of employees, thus affecting the quality of work, especially in the health sector in Malaysia. Most workers in the health sector have work pressure throughout the day, especially involving many emergency cases that affect the mental and physical, thus well-being in interpersonal relationships at work. This study aims to measure the level of work stress factors, analyze the relationship between workload factors and work stress, analyze the relationship between role conflict factors and work stress and analyze the relationship between interpersonal relationship factors and work stress among Assistant Medical Officers. The approach of this study is quantitative by using the method of distributing questionnaires to 130 Assistant Medical Officers. The study data was analyzed with SPSS statistical system software (Statistical Package for the Social Sciences) version 27.0. The analysis of this study focuses on descriptive tests and interpretation of research data (frequency, percentage, score value, standard deviation), correlation tests and regression tests. The results of the study found through the descriptive analysis test that the highest score value is on the Work load construct is N=l30, Mean M= 2.22, SD=.588, followed by Role conflict N=l30, mean value M=2.17, SD=. 606 at a low level. The findings of this study also found that the Interpersonal relationship item N=l30, mean M=3.21 , SD= .391 is moderate. On the whole it shows that Work Pressure has a value of N=l30, mean value M= 2.54, SD= .470. As for the correlation test, the analysis of this study found that the relationship between workload and role conflict has a correlation value ofr= .749**, Sig= .000, p > .005. While the relationship between conflict and interpersonal relationships shows a value of r= .478**, sig= .000. Next, the correlation value of the relationship between workload and interpersonal relationships has a correlation value ofr= .461 **, Sig= .000, p > .005. A regression test was performed and found a significant difference in the work stress factor score among Assistant Medical Officers was (F=68.537; p<0.05), sig .000b. The results of the study found the value of R= .978 a, , R Square = .957, and Std =.09858. Overall, work stress factors among Assistant Medical Officers are at a moderate level and have an influence between workload, role conflict and interpersonal relationships at a low level. The relationship between work stress and workload and role conflict shows to be at a good and significant level while work stress and interpersonal relationships are at a good and significant data level. The impact of this study also shows that the respondents can independently control the work pressure and are still in a moderately good condition, so they should be nurtured with positive and dynamic qualities in the environment of an organization. Therefore, cooperation from the government also refines the workload of assistant medical officers by ensuring that they have good rest and free time for their own well-being in order to motivate them to work.