Analisis dimensi amalan etika profesi pejabat imigrasi dalam pelayanan keimigrasian di Indonesia

Based on Constitution Law No. 6 of 2011 concerning immigration, immigration officials constitute a profession that undergoes specialized education and training. Under the aegis of the Ministry of Law and Human Rights, the responsibilities and functions of these officials encompass immigration services, enforcement of immigration laws, ensuring state security, promoting community welfare and acting as facilitators. Given the extensive range of duties performed by the Immigration Officers, the potential for ethical violations cannot be entirely ruled out. Despite the implementation of moral and ethical standards within this organization, numerous ethical infringements, particularly in the service sector, continue to erode public trust in the integrity of immigration officials. Personal interests, conflicts of interest and overlapping decisions are among the ethical infractions that persistently occur today. This study investigates the dimensions of ethical practices among immigration officials using a professional approach and mixed methods. Quantitative data were collected from a sample of 782 respondents across seven selected immigration offices. These include five TPI Class I Immigration Offices located in Medan, Batam, Surabaya, Soekarno Hatta Banten, Ngurah Rai Bali and two non-TPI Class I Immigration Offices located in West Jakarta and South Jakarta. The data analysis employed both quantitative and qualitative methods (mixed-methods). The study focused on dimensions such as individual factors, organizational factors, ethical orientation, moral intensity and religiosity. The findings reveal that organizational factors play the most significant role in influencing the ethical decisions made by immigration officials in Indonesia. This result contrasts with a previous study conducted in Malaysia related to the dimensions of professional ethics practice which found that the dimension of religiosity had the most substantial impact on professional ethics within an organization.