Human Resource Management (HRM) practices and job satisfaction of the employees in the hospitality industry in Klang Valley.

The hospitality sector significantly depends on its workforce, yet it continually grapples with issues related to employee retention and satisfaction. This research seeks to evaluate the impact of specific human resource management (HRM) practices on the job satisfaction of hotel staff in Kuala Lumpur. The HRM practices examined encompass training and development, performance appraisal, compensation and benefit and leadership approach. Adopting a quantitative methodology, data were gathered from 169 participants through an online structured questionnaire. The sample was determined according to Krejie and Morgan’s sampling guidelines. The data analysis included descriptive statistics, assessments of reliability and normality, diagnostics for multicollinearity, and multiple regression analysis. The results indicate that all five HRM factors have a statistically significant and positive influence on job satisfaction, with compensation and benefits recognized as the most influential. The regression model produced a robust R² value of 0.644, signifying considerable explanatory strength. These findings imply that effective HRM practices not only elevate employee satisfaction but also act as strategic instruments for minimizing turnover, enhancing morale, and improving overall organizational performance. The study provides valuable insights for hotel managers and HR professionals in aligning HR strategies with employee expectations to foster a more engaged and dedicated workforce.