The roles of knowledge management infrastructure in enhancing job satisfaction within the accounting profession in Malaysia

While studies on job satisfaction have been conducted worldwide, the influence of knowledge management infrastructure on job satisfaction remains an unexplored area, especially within the unique context of the accounting profession in Malaysia. The objective of this quantitative research is to look at how the extent of Knowledge Management Infrastructure (KMI), particularly the cultural, structural and technology aspects can become factors that improve job satisfaction of professional accountants in Malaysia. To collect quantitative data a questionnaire (Google form) was administered to a diverse sample of accounting professionals in Malaysia. Some select criteria of the participants include level of experience and specialization in the field of accounting. The findings of this study provide important quantitative knowledge regarding the involvement of various dimensions of knowledge management infrastructure in determining job satisfaction within the accounting career in Malaysia. This study identifies cultural, structural and technological components of Knowledge Management infrastructure to have greater positive influence on job satisfaction highlighting the key factors that enhances satisfaction and productivity among accounting professionals. In addition, it pioneers gender differences in relation to perceived effects of knowledge management infrastructure on professional job satisfaction, meaning that gender related factors are crucial for cultivating an insight into job satisfaction within the profession. However, analysing the results of the KMI, it was revealed that there is no substantial variation within the respondents’ answers according to their job designation level, the experience level, and the age of participants in the study. The conclusion drawn from this study is useful knowledge and understanding of the present and future state that can assist in the making of destination essential decisions and operation that affect the accounting profession in Malaysia. They highlight cultural, structural and technological features of KMI and call for its importance when it comes to changes that create more satisfaction for improved employee productivity in the accounting industry. Perceived gender differences also point to the need toward developing effective ways of dealing with different needs within the profession. But further research should investigate the structural dimension of KMI as well as its possibilities more thoroughly.