UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Business Process Outsourcing for Statutory Body : A Case Study of KWSP Pulau Pinang

Syaharudin Shah, Mohd. Noor (2005) Business Process Outsourcing for Statutory Body : A Case Study of KWSP Pulau Pinang. Masters thesis, Universiti Utara Malaysia.

Restricted to Registered users only

Download (3MB) | Request a copy


This study was done in Kumpulan Wang Simpanan Pekerja (KWSP) Pulau Pinang. It is based on the five-phase methodology choosen to identify problems existed in the organisation. These problems are identified by looking at the business processes in each section of KWSP. Outsourcing was chosen as a solution for these problems and moreover help to improve the system applied in the organisation.
Methodology of this project is including 5 phase which are developing a process vision and determining process objectives, defining the process, identifying and understanding the existing process, process suitable
recommendation, and documentation.
Outsourcing acts as a mean to improve services in an organisation by using a third party who is an expert in the related field. Moreover, outsourcing provide several advantages, such as, savings of energy, time and cost while
increasing the productivity of an organisation.
Results from this project is expected that the organization can improve their services value besides achieving their target and also gain benefits from outsourcing process that had been suggested.

Item Type: Thesis (Masters)
Supervisor : UNSPECIFIED
Item ID: 1363
Uncontrolled Keywords: Contracting Out, Kumpulan Wang Simpanan Pekerja (KWSP), Case Study, Pulau Pinang
Subjects: H Social Sciences > HD Industries. Land use. Labor.
Divisions: Faculty and School System > Faculty of Information Technology
Date Deposited: 09 Feb 2010 06:48
Last Modified: 30 Oct 2017 16:08
Department: Faculty of Information Technology
URI: https://etd.uum.edu.my/id/eprint/1363

Actions (login required)

View Item
View Item