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A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia

Roslina, Abdullah (2009) A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia. Masters thesis, Universiti Utara Malaysia.

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Abstract

This study will determine the level of satisfaction among the UUM students towards the facilities provided such as the sport facilities, accommodation and bus transportation out of all the universities’ facilities. The study was based on a survey carried out from the questionnaire that is administered involving 51 students. By using the descriptive analysis the level of satisfaction among the students towards the facilities provided are examined.
The findings show that the levels of satisfaction among students are mixed. However,majority of students are satisfied with the facilities provided by the university. The findings of this study will help the company or organization or the university to improve their service provided to the students in achieving the students’ satisfaction due to the evaluation of satisfaction level for every variables (facilities).

Item Type: Thesis (Masters)
Supervisor : UNSPECIFIED
Item ID: 1752
Uncontrolled Keywords: Services Quality, Students' Satisfaction, Higher Education, Universiti Utara Malaysia
Subjects: H Social Sciences > HF Commerce. > HF5001-6182 Business
Divisions: College of Business (COB)
Date Deposited: 27 Apr 2010 02:26
Last Modified: 24 Jul 2013 12:13
Department: College of Business
URI: https://etd.uum.edu.my/id/eprint/1752

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