UUM Electronic Theses and Dissertation
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Customizing Hotel Services by Mobile Application (CHSMA)

Ammourah, Boraq Ahmad (2009) Customizing Hotel Services by Mobile Application (CHSMA). Masters thesis, Universiti Utara Malaysia.

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Abstract

Hotel Services are commonly provided by hotels in order to satisfy customer’s needs where it usually done by manual or website. Developing systematic ways to improve the hotel services where to relate with the Mobile Application system to the customizing of the hotel service where provide an access to the hotel information and also to help customer to
making decision. The ultimate goal is the ability to help customer to customizing hotel services by mobile application to arrive at a better overall system. The purpose of this proposal is to take a small step in the
direction of developing a unifying approach for reasoning about customizing hotel services by mobile application, however propose to design mobile application for hotel reservation as 85% of Malaysian own hand phone, so in this study a design the application and prototype will be developed using mobile device to help the reservation process in anytime,anywhere, quickly and easily.

Item Type: Thesis (Masters)
Supervisor : UNSPECIFIED
Item ID: 1930
Uncontrolled Keywords: System Development, Mobile Applications, Hotel Industry
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK6570 Mobile Communication System.
Divisions: College of Arts and Sciences (CAS)
Date Deposited: 30 Jun 2010 06:06
Last Modified: 24 Jul 2013 12:13
Department: College of Arts and Sciences
URI: https://etd.uum.edu.my/id/eprint/1930

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