UUM Electronic Theses and Dissertation
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The Influence of Benefit Satisfaction on Interpersonal Discrimination: A Case at UPSB Sdn. Bhd.

Saiful Azizi, Ismail (2010) The Influence of Benefit Satisfaction on Interpersonal Discrimination: A Case at UPSB Sdn. Bhd. Masters thesis, Universiti Utara Malaysia.

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Interpersonal discrimination is one of discrimination that always occurred in organization. It involves relationship between employer and employees. This research is focused to examine the influence of benefit satisfaction on interpersonal discrimination in organization. Data gathered through questionnaire distributed to operation employee from two departments including Hygiene Environment
Department and Landscape Environment Department. Correlation and Regression Analysis were carried out to test relationship between variables. The results showed
that benefit satisfiction intluence negatively on interpersonal discrimination. In this research, from factor analysis, the researcher has found that there were three
interpersonal discrimination dimensions, namely verbal interpersonal discrimination, semi-verbal interpersonal discrimination and non-verbal interpersonal discrimination.
From the Correlation analysis, all of these three dimensions were negatively correlated with benefit satisfaction. Lastly, results from data analysis were discussed and recommendations were given to the management to improve the quality of managing employees in organization in order to reduce the occurrence of
interpersonal discrimination. Hopefully, this research will become a basis to future researcher who interested to perform research about employees discrimination.

Item Type: Thesis (Masters)
Supervisor : Daud, Zulkiflee
Item ID: 2298
Uncontrolled Keywords: Benefit Satisfaction, Interpersonal Discrimination, Case Study
Subjects: B Philosophy. Psychology. Religion > BF Psychology > BF637 Counseling.
Divisions: College of Business (COB)
Date Deposited: 22 Mar 2011 04:31
Last Modified: 24 Jul 2013 12:15
Department: College of Business
Name: Daud, Zulkiflee
URI: https://etd.uum.edu.my/id/eprint/2298

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