Alnaser, Ahmad Salih Mheidi (2010) Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan. Masters thesis, Universiti Utara Malaysia.
![[thumbnail of Ahmad_Salih_Mheidi_Alnaser.pdf]](https://etd.uum.edu.my/style/images/fileicons/application_pdf.png)
Ahmad_Salih_Mheidi_Alnaser.pdf
Restricted to Registered users only
Download (616kB) | Request a copy
1.Ahmad_Salih_Mheidi_Alnaser.pdf
Download (135kB) | Preview
Abstract
This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate
students in a faculty of business at University of Jordan. The finding of this study showed that the assurance and the reliability dimensions of service quality are the two most important dimensions and have significant positive relationship with knowledge sharing.
Item Type: | Thesis (Masters) |
---|---|
Supervisor : | Othman, Siti Norezam |
Item ID: | 2472 |
Uncontrolled Keywords: | Service quality, SERVQUAL, Student satisfaction, Higher education |
Subjects: | H Social Sciences > HF Commerce. > HF5415.33 Consumer Behavior. |
Divisions: | College of Business (COB) |
Date Deposited: | 14 Nov 2011 08:58 |
Last Modified: | 24 Jul 2013 12:16 |
Department: | College of Business |
Name: | Othman, Siti Norezam |
URI: | https://etd.uum.edu.my/id/eprint/2472 |