UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

The Impact of Business Process Reengineering on Organizational Performance

Khuzaimah, Ab-Llah (2011) The Impact of Business Process Reengineering on Organizational Performance. Masters thesis, Universiti Utara Malaysia.

[thumbnail of Khuzaimah_Ab-llah.pdf] PDF
Restricted to Registered users only

Download (659kB) | Request a copy
[thumbnail of 1.Khuzaimah_Ab-llah.pdf]

Download (148kB) | Preview


In Malaysia, the changing dynamics of banking and other financial institutions market forced players at all levels to reengineer their business organizations. The banking operations and functions which is intend to meet emerging challenges of bank consolidation, slashing operating cost, outsourcing, portfolio investment, payments and settlement system call for innovative banking practices through Business Process Reengineering. This is to enable Malaysian banks to incorporate strategic innovative customer schemes in order to bridge the service gap inherent in Malaysian banking sector. The objective of this paper is to assess the impact of reengineering on organizational performance and to uncover how Business Process Reengineering can help organizations to effect innovative and strategic changes in the organization. The data for this current investigation
were obtained from primary source that was analyzed through simple percentage analysis and regression analysis. The paper concludes that Business Process Reengineering has become usehl weapon for any corporate organizations that is seeking for improvement in their current organizational
performance and intends achieve cost leadership strategy in its operating industry and environment. It recommended that reengineering process remains effective tools for organizations striving to operate as effectively and efficiently as possible and organizations are required to reengineer their business processes in order to achieve breakthrough performance and long term strategy for organizational growth and performance.

Item Type: Thesis (Masters)
Supervisor : Ibrahim, Amlus
Item ID: 2579
Uncontrolled Keywords: Business Process Reengineering, Organizational Performance, Banks and Banking
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: College of Business (COB)
Date Deposited: 30 Nov 2011 09:14
Last Modified: 19 Apr 2016 01:24
Department: College of Business
Name: Ibrahim, Amlus
URI: https://etd.uum.edu.my/id/eprint/2579

Actions (login required)

View Item
View Item