UUM Electronic Theses and Dissertation
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The Impact of TQM Practice on the Employees' Job Satisfaction

Yip, Wah Fatt (2011) The Impact of TQM Practice on the Employees' Job Satisfaction. Masters thesis, Universiti Utara Malaysia.

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Total quality management (TQM) is a systematic continuous quality improvement approach uses by the manufacturer to improve their quality aspect. It is also focus on the human resources control in the business or organisation environment. TQM needs full support of the organisation and organisation commitment continually in the long period to improve the quality and organisation performance. There are many factors and barriers that affect the TQM implementation in the organisation. The changes of the market, the customer requirements and the quality requirement will make it difficult for the organisation to implement the total quality management in the
organisation. The biggest barrier is the misconception of the quality that often occurs between management team and the employee within the organisation. It is lack of TQM research that focuses on the Malaysia industries. The purpose of this research is to test whether leadership, employees' participation, education and training have any
influence on employees' job satisfaction in Malaysia organisation. The main problem of this study is to determine reason of the increasing employees' turnover occurs in Onkyo Corporation. The research objective is to determine factors that influence the employees' job satisfaction. The questionnaire has been used to collected data and is used SPSS to test the correlation between variables. The findings of the study show that leadership, employee participation, education and training have positively influence employees' job satisfaction in Malaysia organisation. In the hypothesis testing, it shows that employee participation have the highest influence as compared to leadership and education and training. Therefore, it is important to encourage the employee involvement in TQM implementation. It can be concluded that leadership, employee participation, education and training are positively correlated with employees' job satisfaction in the organisation.

Item Type: Thesis (Masters)
Supervisor : Saud, Mohammad Basir
Item ID: 2649
Uncontrolled Keywords: Total quality management (TQM)
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: College of Business (COB)
Date Deposited: 09 Jan 2012 02:35
Last Modified: 24 Apr 2016 02:00
Department: College of Business
Name: Saud, Mohammad Basir
URI: https://etd.uum.edu.my/id/eprint/2649

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