UUM Electronic Theses and Dissertation
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Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia

Shnaf, Adel Z. A. A. Abu (2011) Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia. Masters thesis, Universiti Utara Malaysia.

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The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residence officers provide many services for their occupants in the hall. However, these services are yet to be evaluated in order to know the services quality they are giving to their occupants. This project designs a requirement model and developed a prototype to
allow the Service Quality for the occupants of the Maybank Student Hall of Residence to evaluate the services using the on-line evaluation system. The result generated during the implantation phase of this project shows that the system is effective and easy to learn.

Item Type: Thesis (Masters)
Supervisor : Sheik Osman, Wan Rozaini
Item ID: 2744
Uncontrolled Keywords: Online Service, Service Quality Evaluation, Case Study
Subjects: H Social Sciences > HD Industries. Land use. Labor.
Q Science > QA Mathematics > QA76 Computer software
Divisions: College of Arts and Sciences (CAS)
Date Deposited: 26 Feb 2012 01:25
Last Modified: 28 Apr 2016 00:30
Department: College of Arts and Sciences
Name: Sheik Osman, Wan Rozaini
URI: https://etd.uum.edu.my/id/eprint/2744

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