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Emotional Intelligence as a Factor Influencing Sales Persons Performance in Indonesia

Fauzan, Radhy (2011) Emotional Intelligence as a Factor Influencing Sales Persons Performance in Indonesia. Masters thesis, Universiti Utara Malaysia.

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This study discusses mainly about factor influencing sales performance especially in medical organization. This study aims to develop an understanding of the role of Emotional Intelligence in the work place setting especially in the business environment. Ninety three questionnaires were returned to which descriptive statistics was used to verify the demographic variables of the participants. Pearson correlation was conducted on the independent variable which is (emotional intelligence) and dependent variables (sale performance). The results revealed that there was a significant relationship between emotional intelligence and sale persons’ performance. Therefore, the result of this study contributed to need for developing training intervention based on emotional intelligence model, and finally more recommendations were also being discussed.

Item Type: Thesis (Masters)
Supervisor : Chauhan, Ajay
Item ID: 2864
Uncontrolled Keywords: Emotional Intelligence, Sales Persons Performance, Case Study, Indonesia
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: College of Business (COB)
Date Deposited: 30 Jul 2012 00:57
Last Modified: 18 Apr 2016 07:23
Department: College of Business
Name: Chauhan, Ajay
URI: https://etd.uum.edu.my/id/eprint/2864

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