The Relationship Between Work-Family Conflict (WFC) and Family-Work Conflict (FWC) Towards Job Burnout: A Case at Sarawak Economic Development Corporation (SEDC)

The purpose of this study is to examine the relationship between work-family conflict (WFC) and family-work conflict (FWC) and its influences on job burnout. Besides that, this study also aims to determine the significant differences in work-family conflict (WFC), family-work conflict (FWC) and job burnout according to selected
demographic factors such as gender and age. In this study, work-family conflict (WFC) and family-work conflict (FWC) will be as independent variables and job burnout as a
dependent variable. The Work-Family Conflict (WFC) and Family-Work Conflict (FWC) Questionnaire (Netemeyer et. al., 1996) is chosen to measure the work and family
conflict while Maslach Burnout Inventory-Genera1 Survey (MBI-GS) (Schaufeli et. al., 1996) is used to measure job burnout among employees in an organization. A data form
is used to collect personal information particularly on selected personnel characteristics. Samples of 124 from a total population of 240 employees were selected randomly using simple random sampling technique. The survey response was analyzed by using the Statistical Package for Social Sciences (SPSS) Version 14. Frequencies and percentage statistics were computed from selected personal characteristics of employees. 5 questionnaires each on reliability analysis were extracted on The Work-Family Conflict (WFC) and Family-Work Conflict (FWC) inclusive 16 questionnaires from Maslach Burnout Inventory-General Survey (MBI-GS), meanwhile an independent sample t-test
and one way ANOVA were conducted to determine the significant differences in mean scores on work-family conflict (WFC), family-work conflict (FWC) and job burnout
according to gender and age. Pearson correlation coefficient was carried out to examine the relationship between work-family conflict (WFC) and family-work conflict (FWC) towards job burnout and lastly multiple linear regressions was conducted to determine the
influences on both independent variables on job burnout. The findings of this study indicate that there is a significant relationship between work-family conflict (WFC) and family-work conflict (FWC) towards job burnout. Work-family conflict (WFC) predicts job burnout more than family-work conflict (FWC). However, in determining the
differences in selected demographic factors, the result shows that only job burnout was significantly related to age groups. Therefore, it is recommended that an organization should create new environment on promoting values on work and family culture. Further research in variables in the two different sectors such as service and technica1 sectors can be carried out as there is lots of research focusing in service sectors only.