UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

A Local Governance Framework : Analysis of Political and Social Accountability

Haliza, Ahmad (2014) A Local Governance Framework : Analysis of Political and Social Accountability. Masters thesis, Universiti Utara Malaysia.

[thumbnail of s812450.pdf]

Download (760kB) | Preview
[thumbnail of s812450_abstract.pdf]

Download (380kB) | Preview


The overview of this study is mainly focusing on the political and social accountability in local government. There is five main objectives were develop, (1) to evaluate general perspective towards Ipoh City Council (2) to identify Ipoh City Councils‟ role in involving the community in the programs (3) to evaluate Ipoh City Councils‟ services (4) to assess Ipoh City Councils‟ infrastructure arrangement and (5) to identify the best
way to appoint the Councilors of Ipoh City Council. Ipoh City Council accountability evaluated in five (5) key areas which is general perspective, program, service, infrastructure and councilor. The data for this research were collected from two sources, namely primary sources and secondary sources. The quantitative technique using structured questionnaire was used in this study to solicit responses from respondents. This study involved two group of respondent consists of clients who deal with local
government administration and local government management employee. A total of 150 employee and 150 client around Ipoh City Council were selected as respondents of this
study. The methodology in this study implies the method of descriptive statistic involved frequency, percentage and mean. Based on the analysis, it was found that most of both
employee and client are satisfied with local government performance to serve communities. Analysis shows positive feedback about how local government manage complaint, satisfied with the development and services and highly agree to implement electoral system for councilors and given training for them. However, some client show that they unsure about local government financial planning system, program conducted by local government, monitoring of infrastructure and either election of councilors transparent or otherwise. Through the results obtained, several recommendations were introduced to improve accountability mechanism at local government level in the future.

Item Type: Thesis (Masters)
Supervisor : Md Zan, Zainal and Abdul Manaf, Halimah
Item ID: 4024
Uncontrolled Keywords: Local Government, Political Accountability, Social Accountability, Employee, Client
Subjects: J Political Science > JS Local government Municipal government
Divisions: Ghazali Shafie Graduate School of Government
Date Deposited: 25 Aug 2014 08:33
Last Modified: 23 May 2022 01:21
Department: Ghazali Shafie Graduate School of Government
Name: Md Zan, Zainal and Abdul Manaf, Halimah
URI: https://etd.uum.edu.my/id/eprint/4024

Actions (login required)

View Item
View Item