UUM Electronic Theses and Dissertation
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The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley

Muhd Zulfadli, Ishammudin (2014) The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley. Masters thesis, Universiti Utara Malaysia.

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This thesis attempts to present a snapshot of leadership‟s style impact and influence and other related effecting reasons towards the employee's performance and loyalty
in banking industry. The scope of this research is broad and attempts to address all issues involved in the employee's performance, transformational and transactional
leadership style and loyalty. Therefore, this research is just focusing on those most influential factors, such as leadership style, employee's loyalty and variables that
affects employee performance in banking industry in Malaysia. The study population comprised five headquarter offices of commercial banks around Kuala Lumpur City.
It analysis and describes data collected from 118 respondents comprises of manager, executive and clerical staff of several commercials banks within Klang Valley area.
To determine whether the hypothesis were accepted or rejected, Pearson Coefficient correlation analysis was conducted. Sobel test was also used in order to determine
whether the mediator applied have mediating effect between independent variable and dependent variable in this thesis. The result of this research did support most of the
researches done on transformational leadership and transactional leadership since it has been found that both leadership styles have significant (positive) relationship
towards employee performance in banking industry. This thesis also concluded that employee loyalty do have mediation effect between transformational leadership and
employee performance as well as between transactional leadership and employee performance. Demographic characters do not have strong influence on employee loyalty and performance within the organization based on the output received from the respondents of the distributed survey.

Item Type: Thesis (Masters)
Supervisor : Darus, Amer
Item ID: 4160
Uncontrolled Keywords: Transformational leadership style, Transactional leadership style, Employee performance, Employee loyalty.
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD58.7 Organizational Behavior.
H Social Sciences > HG Finance
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 15 Oct 2014 01:22
Last Modified: 03 Aug 2022 02:00
Department: Othman Yeop Abdullah Graduate School of Business
Name: Darus, Amer
URI: https://etd.uum.edu.my/id/eprint/4160

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