UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia

Kamsiah, Kamin (2014) Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia. UNSPECIFIED thesis, Universiti Utara Malaysia.

[thumbnail of s92703.pdf] Text
s92703.pdf
Restricted to Registered users only

Download (6MB) | Request a copy
[thumbnail of s92703_abstract.pdf]
Preview
Text
s92703_abstract.pdf

Download (1MB) | Preview

Abstract

Past research shows that there is an association between superior-subordinate
communication with relationship quality, work stress and communication satisfaction.
However, studies that are related to relationship quality and work stress are mostly done in Western countries and less carried out in Malaysia. Apart from that, several issues
related to demographic aspect such as gender was not addressed in the previous studies. This study intended to examine the relationship between the superior-subordinate communication, relationship quality, work stress, and communication satisfaction as moderator in the relationship between these variables in the Prisons Department of Malaysia. In addition, this study aimed to identify the differences between variables based on demographic factors. This study employed the quantitative methodology and the data was collected through the distribution of questionnaires. A total of 447 respondents from eight correctional institutions comprising officers to the rank of Prison Superintendents to Prison Warders were selected using stratified random sampling
technique. Statistical analysis techniques such as Pearson Product-Moment Correlation Coefficient (r), t-test, Analysis of Variance (ANOVA) and Structural Equation Modelling
(SEM) were used to test the hypotheses. The results showed positive and significant
relationship between superior-subordinate communication, relationship quality and
communication satisfaction. The study also revealed that there was no relationship
between superior-subordinate communication, relationship quality, communication
satisfaction and work stress. Furthermore, there are differences in superior-subordinate
communication, the relationship quality, work stress and communication satisfaction
according to demographic criteria. Some implications and recommendations based on the
findings of the study were presented in an effort to improve the superior-subordinate
communication in the Prisons Department of Malaysia. For instance, to increase the
supervisory communication activities through officers’ openness and recommendations for further research to make comparison between uniformed and non-uniformed organization.

Item Type: Thesis (UNSPECIFIED)
Supervisor : Mustaffa, Che Su
Item ID: 4390
Uncontrolled Keywords: Communication satisfaction, Superior-subordinate communication, Work stress, Relationship quality
Subjects: H Social Sciences > HF Commerce. > HF5548.7-5548.85 Industrial Psychology
P Language and Literature > P Philology. Linguistics
Divisions: Awang Had Salleh Graduate School of Arts & Sciences
Date Deposited: 02 Mar 2015 04:03
Last Modified: 11 Jul 2021 08:27
Department: Awang Had Salleh Graduate School of Arts and Sciences
Name: Mustaffa, Che Su
URI: https://etd.uum.edu.my/id/eprint/4390

Actions (login required)

View Item
View Item