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Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad

Muhamad Helmi, Hamidon (2014) Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad. Masters thesis, Universiti Utara Malaysia.

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Employee poor performance often relates to individual satisfaction towards his or her job. In this study, Two-Factor Theory was applied to determine the relationship between job satisfaction among Affin Bank's employees (as dependent variable) with compensation and benefit, work environment, relationship with immediate supervisor and career advancement opportunities (as independent variables). The theory suggests that there are two factors that could satisfy and dissatisfy an employee. The first factor is the motivational factor which could encourage workers to perform their duty and achieves job satisfaction. The second factor is hygiene factor which will dissatisfy employee if it is not sufficient. Survey was conducted randomly among three hundred Affin Bank's employees in various departments and the result indicates that there are significant relationship between the dependent variable and independent variables especially for compensation and benefit and employee relationship with supervisor. Random interview with the employees also reveal that they were not satisfied with the payment structure offered by the Bank. Thus, it is evidence that motivational and hygiene factors have a significant impact to job satisfaction among bank's employees and confirm with the theory proposed by Herzberg

Item Type: Thesis (Masters)
Supervisor : Hanafi, Norshafizah
Item ID: 4673
Uncontrolled Keywords: Job Satisfaction, Compensation and Benefit, Work Environment, Relationship with Immediate Supervisor, Career Advancement Opportunities, Affin Bank Berhad, Two-Factor theory
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 21 Jun 2015 06:41
Last Modified: 03 Aug 2022 01:56
Department: Othman Yeop Abdullah Graduate School of Business
Name: Hanafi, Norshafizah
URI: https://etd.uum.edu.my/id/eprint/4673

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