UUM Electronic Theses and Dissertation
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Keberkesanan Amalan Pengurusan Perundingan dalam Organisasi Pendidikan

Jamaliah, Ngah Dimin (1999) Keberkesanan Amalan Pengurusan Perundingan dalam Organisasi Pendidikan. Masters thesis, Universiti Utara Malaysia.

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The study is on negotiation management practices in educational organisation. The respondents were lecturers in Institut Bahasa Melayu Malaysia, Kuala Lumpur and questionaire was used as research instrument. The objectives of the study are to identify which negotiation practice and conflict management styles frequently used , to see whether there is any relationship between conflict management styles and negotiation styles, to find out whether differences exist between demographic factors and negotiation styles and to see whether there is any relationship between power elements, skills and behaviour over negotiation styles.
Results indicate that conflict management styles do not have any significant relationship with negotiation styles and respondents preference are ’Data Base’ behaviour with means value (4.20) followed by flexible behaviour (means
value 3.96), helpful (mean value 3.65), aggressive (mean value 3.12), controlling (mean value 2.7 1) and avoidance (mean value 1.85) is the least used behaviour. For negotiation styles, avoidance is the most preferred (mean
value 3.66) followed by accomodation (mean value 3.47), collaboration (mean value 3.10), compromise (mean value 2.95) and the least practised is competition (mean value 2.89).
Demographic factors; gender, educational level and tenure do not show any significant difference with negotiation styles but there exists significant difference when compared by age. Power elements, skills and behaviour are
also found not related significantly to negotiation styles.

Item Type: Thesis (Masters)
Supervisor : UNSPECIFIED
Item ID: 567
Uncontrolled Keywords: Conflict Management, Negotiation Management, Educational Organisation, Lecturers, Institut Bahasa Melayu Malaysia
Subjects: L Education > LB Theory and practice of education
Divisions: Faculty and School System > Sekolah Siswazah
Date Deposited: 28 Oct 2009 05:43
Last Modified: 24 Jul 2013 12:07
Department: Graduate School
URI: https://etd.uum.edu.my/id/eprint/567

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