UUM Electronic Theses and Dissertation
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Integration Of Global Network For Voice And Data Enhancement To Work Quality

Zafiyah, Hussain (1999) Integration Of Global Network For Voice And Data Enhancement To Work Quality. Masters thesis, Universiti Utara Malaysia.

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This study was undertaken to examine on the relationship between integrated global network and work quality in an organization. The study also examines on how decision making and cost effectiveness control relates to telecommunication equipment and method of communication used. The primary data was collected through Likert type style questionaires and were distributed to 100 respondents of the top and middle managers in the industrial area in Sungai Petani, Kedah Darul Aman. “Statistical Package for the Social Science”(SPSS) was used in analyzing the data obtained, descriptive
analysis, factor analysis and Pearson Correlation were use to test the hypotheses.
This study shows that 60% of the respondents agrees that
communication system and work quality are related and this is further proof by the hypotheses test which shows a significant results between the two variables. For telecommunication equipment which related with decision making, a 74% of agreeable responds were tabulated and also significantly related between the variables. An amount of 57% of the respondents agrees that method of
communication relates to cost effectiveness control and further justified with the significance in the Correlation test of the hypotheses.
From the results, it can be concluded that with the new millenium just a few steps away, organization should be prepared to change the way organization communication whether internally or externally so as to enhanced work quality and relatively profit increment. Further studies in this research is to give a more detailed and precise picture of the subject matter in order to stimulate organization to a more sophisticated way of business development.

Item Type: Thesis (Masters)
Supervisor : UNSPECIFIED
Item ID: 781
Uncontrolled Keywords: Global Network, Work Quality, Telecommunication, Communication
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: Faculty and School System > Sekolah Siswazah
Date Deposited: 10 Nov 2009 00:16
Last Modified: 24 Jul 2013 12:08
Department: Graduate School
URI: https://etd.uum.edu.my/id/eprint/781

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