UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion

Dahri, Abdul Samad (2019) Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion. PhD. thesis, Universiti Utara Malaysia.

[thumbnail of s902125_01.pdf] Text

Download (3MB)
[thumbnail of s902125_02.pdf] Text

Download (1MB)


The public healthcare sector, particularly in developing countries like Pakistan, has a serious problem of nurses’ job satisfaction with limited resources, lack of research, and evidence-based administrative interventions. This study aims to investigate the effect of workplace incivility, despotic leadership and emotional exhaustion on nurses’ job satisfaction in public hospitals of Pakistan. Affective Events Theory (AET) assumptions were tested for the negative effect of workplace incivility and despotic leadership on job satisfaction through the mediation of emotional exhaustion. The response was gathered by a selfadministered survey based on stratified random sampling among registered nurses in 24 district public hospitals of Sindh province in Pakistan. The collected data were analysed using the structural equation model (SEM) technique in Smart PLS 3.2.8. The results of PLS-SEM path modeling analyses for a sample of 265 registered nurses revealed that workplace incivility has an insignificant direct
effect on job satisfaction. Meanwhile, workplace incivility was positively associated with emotional exhaustion among nurses. The findings also indicated the direct negative effect of despotic leadership in reducing job satisfaction and increasing emotional exhaustion among nurses. Furthermore, bootstrapping results revealed that emotional exhaustion successfully mediated for the indirect relationship between workplace incivility, despotic leadership, and job satisfaction. Practically, empirical evidence of this study provides firm grounds for the HR managers and government policymaker for interventions under limited resources. Institutionalization of ethical working practices must be carefully devised to tackle the negative effects of incivility. Also, the harsh leader-subordinate relations in public hospital should be in harmony to intervene in the negative effect of despotic leadership on nurses’ job satisfaction. Future studies are suggested to extend research in terms of respondents, geographical location and methodology of analysis.

Item Type: Thesis (PhD.)
Supervisor : Ab Hamid, Kamal
Item ID: 8056
Uncontrolled Keywords: Workplace incivility, despotic leadership, emotional exhaustion, Job satisfaction, Pakistan.
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: School of Business Management
Date Deposited: 03 Feb 2021 05:39
Last Modified: 09 May 2022 03:55
Department: School of Business Management
Name: Ab Hamid, Kamal
URI: https://etd.uum.edu.my/id/eprint/8056

Actions (login required)

View Item
View Item