UUM Electronic Theses and Dissertation
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Factors influencing job stress among civil servants: a case study of a technical department in Kuala Lumpur

Ezzanuddin Lood, Mustafa (2018) Factors influencing job stress among civil servants: a case study of a technical department in Kuala Lumpur. Masters thesis, Universiti Utara Malaysia.

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In a rapidly changing globalized world, employees’ job stress level is one of the crucial aspects of modern life that has a profound and direct effect on the state of the nation’s mental health. It is an area of study that requires specific investigation,
especially stress level contributed by the workplace. The purpose of this study is to examine the relationship between the factors of office environment, workload, organisational support and job stress level and its effect among employees at a
Public Works technical department in Kuala Lumpur. Quantitative methodology is applied to investigate the factors influencing employees’ job stress level. Three independent variables such as office environment, workload and organisational support are identified. The result of this study indicates that there is a significant and positive relationship between employees’ job stress level such as found in the
office environment and workload. On the contrary, however, there is insignificant and negative relationship between organisational support and employees’ job stress level. The results will facilitate improvements in the said technical agency in maintaining a healthy workplace by maximizing the good factors that alleviate job stress level among employees. It will also strengthen the organisational performance. Hence, examining the factors influencing employees’ job stress level
is a key factor to ensure employee performance.

Item Type: Thesis (Masters)
Supervisor : Hassan, Zuraida
Item ID: 8275
Uncontrolled Keywords: Environment, Workload, Organisational Support, Job Stress Level
Subjects: H Social Sciences > HF Commerce. > HF5548.7-5548.85 Industrial Psychology
Divisions: School of Business Management
Date Deposited: 24 May 2021 03:24
Last Modified: 23 Nov 2021 01:04
Department: School of Business Management
Name: Hassan, Zuraida
URI: https://etd.uum.edu.my/id/eprint/8275

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