Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia

The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the Royal Malaysian Customs Department. There are 215 usable questionnaires were returned, yielding a response rate of 26.9%. The collected data were analyzed using the Statistical Package for Social Science (SPSS) version 25. The results indicated that job demands were positively related to work stress. On the other hand, job resources were found negatively related to work stress. The findings showed that Customs Officers were suffered from work stress due to job demands yet the job resources reduced their work stress. Thus, the Royal Malaysian Customs Department must put a great emphasis on the significant roles played by job demands and job resources to reduce employee’s stress levels in the organization.