UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia

Hng, Cung Siong (2020) Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia. Masters thesis, Universiti Utara Malaysia.

[thumbnail of s823461_01.pdf] Text

Download (11MB)
[thumbnail of s823461_02.pdf] Text

Download (11MB)
[thumbnail of 823461 REFERENCES.docx] Text
823461 REFERENCES.docx - Bibliography

Download (64kB)


The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the Royal Malaysian Customs Department. There are 215 usable questionnaires were returned, yielding a response rate of 26.9%. The collected data were analyzed using the Statistical Package for Social Science (SPSS) version 25. The results indicated that job demands were positively related to work stress. On the other hand, job resources were found negatively related to work stress. The findings showed that Customs Officers were suffered from work stress due to job demands yet the job resources reduced their work stress. Thus, the Royal Malaysian Customs Department must put a great emphasis on the significant roles played by job demands and job resources to reduce employee’s stress levels in the organization.

Item Type: Thesis (Masters)
Supervisor : Hooi Sin, Soo
Item ID: 8298
Uncontrolled Keywords: Royal Malaysian Customs Department, customs officers, work stress, job demands, job resources
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
H Social Sciences > HF Commerce. > HF5001-6182 Business
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 31 May 2021 04:57
Last Modified: 18 Oct 2023 08:02
Department: Othman Yeop Abdullah Graduate School of Business
Name: Hooi Sin, Soo
URI: https://etd.uum.edu.my/id/eprint/8298

Actions (login required)

View Item
View Item