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Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company

Renu, Vahmanithy (2019) Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company. Doctoral thesis, Universiti Utara Malaysia.

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Abstract

Global challenges associated with the downfall of crude oil price, caused several consequences at organizational human resources level in the form of retrenchment, downsizing and resource restructuring to cope up with the business volatility. Malaysian oil companies are not exempted from such business consequences. In this context, a study was conducted in upstream business units of PETRONAS Sdn Bhd, Oil and Gas Company, where more organizational restructuring was
witnessed, to examine the effect of servant leadership on employee trust, employee engagement and employee performance. In order to explore the relationship, this research posed five research questions and seven hypotheses, between the independent variable servant leadership, and dependent variables employee trust, employee engagement and employee performance. Following deductive approach, a cross sectional descriptive study design was applied. Arriving at a sample size of 399 employees, the study followed two sampling techniques, stratified disproportionate sampling and purposive sampling. Structural equation modelling analysis was done with SmartPLS 3.0 structural equation. The findings clearly indicated that servant leadership positively influenced employee trust, employee engagement and employee performance. The findings also indicated that employee trust and employee engagement partially mediates the effect of servant leadership on employee performance. The study has extended practical implications to Human Resource department in PETRONAS Sdn Bhd, in their decision whether to adapt servant leadership
orientations during business volatile situations, in order to establish better employee trust, employee engagement and employee performance. The study also extended better knowledge implication by incorporating recent reviews of literatures and facilitating advancement of knowledge. The study provided better insights into the role of servant leadership for better organizational performance.

Item Type: Thesis (Doctoral)
Supervisor : Verma, Bharat Bhushan and Abd Rahim, Nazahah
Item ID: 8408
Uncontrolled Keywords: Servant leadership, employee trust, employee engagement, employee performance, attrition.
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 29 Jun 2021 06:57
Last Modified: 29 Jun 2021 06:57
Department: Othman Yeop Abdullah Graduate School of Business
Name: Verma, Bharat Bhushan and Abd Rahim, Nazahah
URI: https://etd.uum.edu.my/id/eprint/8408

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