UUM Electronic Theses and Dissertation
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High involvement of human resource management practices, organizational citizenship behavior and job satisfaction in Royal Malaysia Customs

Sew, Lai Yan (2018) High involvement of human resource management practices, organizational citizenship behavior and job satisfaction in Royal Malaysia Customs. Masters thesis, Universiti Utara Malaysia.

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Abstract

The purpose of this study was to investigate the influences of high involvement human resource management (HRM) practices and organizational citizenship behavior (OCB) on job satisfaction. High involvement of HRM practices was divided into five dimensions namely recognition practices, empowerment practices, competence development practices, fair reward practices and information sharing practices. The
relationship between these five dimensions to OCB and the relationship between OCB to job satisfaction of employee in Royal Malaysia Customs Department (RMCD) Perak was explored in this study. 250 questionnaires were distributed to the employees in RMCD Perak and in return, 200 questionnaires were collected. Regression analysis was used to examine the relationship between those variables. Results indicated that the positive significant relationship was found between empowerment practices, competence development practices, fair reward practices and information sharing practices to OCB as well as the positive significant relationship
between OCB and job satisfaction. However, results showed that there was no significant relationship between recognition practices and OCB. The study aims to contribute to organization that intend to use OCB as an instrument to increase the level of employee satisfaction as well as to
enhance the human resources management, organizational citizenship and job satisfaction.

Item Type: Thesis (Masters)
Supervisor : Ahmad Arshad, Darwina
Item ID: 8677
Uncontrolled Keywords: Human Resource Management Practices, Organizational Citizenship Behavior, Job Satisfaction
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 28 Sep 2021 07:45
Last Modified: 16 Feb 2022 01:25
Department: Othman Yeop Abdullah Graduate School of Business
Name: Ahmad Arshad, Darwina
URI: https://etd.uum.edu.my/id/eprint/8677

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