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The role of organizational excellence and environmental regulation and policy on the relationship between TQM and sustainable performance in Malaysian food and beverage companies

Akanmu, Muslim Diekola (2021) The role of organizational excellence and environmental regulation and policy on the relationship between TQM and sustainable performance in Malaysian food and beverage companies. Doctoral thesis, Universiti Utara Malaysia.

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Abstract

There have been inconsistent findings in the literature concerning the relationships between quality management and sustainable performance. Hence, this research has prompted a further investigation of the effect of other variables that may better explain the nature of these links. The main purpose of this study is to investigate the mediating and moderating effects of organizational excellence and environmental regulation and
policy (ERP), respectively, on the relationship between total quality management (TQM) and sustainable performance (SP). Human resources management (HRM), service design (SD), information and analysis (IA), continuous process improvement (CP), benchmarking (BM), management leadership (ML), and quality assurance (QA) as TQM elements considered in this study were mediated and moderated with their respective
relationships with sustainable performance. Questionnaires were distributed to 303 Malaysian food and beverage companies. 98 questionnaires were returned and used in the
analysis using the PLS-SEM. The results of this study revealed that effective BM, CPI, SD, QA, and IA as TQM elements have a positive and significant effect on sustainable performance on one hand and organizational excellence as a significant mediator of ML, CPI, SD, HRM, and IA to sustainable performance on another hand. In contrast, the results indicated an insignificant moderating effect of environmental regulation and policy on the relationships between TQM practices and sustainable performance. This study supported the premises of the contingency and the institutional theory by reaffirming the importance of excellence for any successful strategic implementation in enhancing sustainable performance through the implementation of quality practices. The developed framework of this study can be employed by policy and decision-makers. Managers in the industry should consider the importance of this model when implementing any practice in the
future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM, organizational excellence, and ERP on SP.

Item Type: Thesis (Doctoral)
Supervisor : Hassan, Mohamad Ghozali
Item ID: 8701
Uncontrolled Keywords: environmental regulation and policy; organizational excellence; total quality management; sustainable performance
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: School of Technology Management & Logistics
Date Deposited: 05 Oct 2021 06:11
Last Modified: 22 Nov 2021 00:37
Department: School of Technology Management & Logistics
Name: Hassan, Mohamad Ghozali
URI: https://etd.uum.edu.my/id/eprint/8701

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