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Relationship between ergonomics factors and occupational stress outcomes among airport staff at Kuala Lumpur International Airport

Delicious, Dynatalie (2019) Relationship between ergonomics factors and occupational stress outcomes among airport staff at Kuala Lumpur International Airport. Masters thesis, Universiti Utara Malaysia.

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Abstract

Ergonomic is the major cause of stress among employees and this has set to become a vital factor that contributes to stress among employee especially in the aviation industry. However, creating awareness regarding ergonomic and occupational stress can help the organization to minimize and control the impact that it may bring to their employees and the organization cost. This research examines the ergonomic factors such as body postures, health, work area design, working chair, humidity, lighting, working hours toward stress outcomes
among the airport staff. These ergonomic factors help to identify the most prevalence factor and its relationship that effect occupational stress among airport staff. Thus, in order to identify the contributing factors of this study, there are 6 types of methods used namely normality analysis, multicollinearity, reliability analysis, mean and standard deviation, person correlation and multiple regression. Data collected from 370 employees at Kuala Lumpur International Airport, Sepang, Selangor mainly working in the airside and landside division. The result shows that there is a relationship between the variables body posture, health, humidity, acoustic, lighting
and working hours toward stress outcome. Two other variables work area design and working chair have no significant relationship with workplace stress. In conclusion, the finding of this study suggests it is important to promote ergonomic
concepts and practice. Ergonomic applications can be instilled in various industries so that both employers and employees‘ benefits can become aware of design concepts and work methods, this can help to improve workplace conditions as well
as enhancing work occupational safety and health in the airport.

Item Type: Thesis (Masters)
Supervisor : Mohd Isa, Mohd Faizal and Zulkifly, Syazwan Syah
Item ID: 8741
Uncontrolled Keywords: Ergonomic, Occupational Stress, Somatic stress, Job Dissatisfaction, Intension to Quit
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 18 Oct 2021 04:34
Last Modified: 28 Dec 2022 02:44
Department: Othman Yeop Abdullah Graduate School of Business
Name: Mohd Isa, Mohd Faizal and Zulkifly, Syazwan Syah
URI: https://etd.uum.edu.my/id/eprint/8741

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