UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges

Alzahrani, Murshid Mohammed (2017) The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges. Doctoral thesis, Universiti Utara Malaysia.

[thumbnail of s93903_01.pdf] Text

Download (36MB)
[thumbnail of s93903_02.pdf] Text

Download (15MB)
[thumbnail of s93903_references.docx] Text

Download (202kB)


The purpose of this study was to investigate the relationship between total quality management (TQM); innovation (INV) and organizational performance (OP) in i higher education institutions (HEis) in Saudi. The TQM core elements included leadership
commitment, strategic planning, continuous improvement, customer focus, process focus, employee involvement, training and learning, rewards and recognition, and management by fact. Innovation included product innovation and process innovation, meanwhile, measures of organizational performance included student-related academic achievement and non-student related academic achievement. Based on the theoretical framework, the main hypotheses were developed, and statistically tested. The study used the cross-sectional survey methodology. The samples were drawn from the Saudi HEls (public universities) using the random sampling procedure based on the directory provided by the Ministry of Higher Education in Saudi. The final number of respondents
involved in this study was 250 colleges (faculties) in 24 public universities. The hypotheses of the study were tested by applying the multivariate statistical data analyses. This study reported significant relationships between TQM core elements and
innovation, between TQM core elements and OP measures, and between innovation and OP measures. In brief, the results supported all the main hypotheses and provided evidence that both the TQM core elements and innovation should be implemented
holistically, rather than piecemeal. In addition, the study found that innovation fully mediates the relationship between TQM and OP. The current study provides insight into the relationship between TQM, INV and OP. Hence, this study is able to expand the boundary of the existing literature. Finally, the findings of this study provide empirical evidence that TQM has a significant and positive impact on innovation, which in tum, significantly affects organizational performance.

Item Type: Thesis (Doctoral)
Supervisor : Viswanathan, K. Kuperan
Item ID: 8807
Uncontrolled Keywords: total quality management, innovation, organizational performance, higher education
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 14 Nov 2021 08:11
Last Modified: 14 Nov 2021 08:11
Department: Othman Yeop Abdullah Graduate School of Business
Name: Viswanathan, K. Kuperan
URI: https://etd.uum.edu.my/id/eprint/8807

Actions (login required)

View Item
View Item