Factors affecting employees’ performance: the case of telecommunication company, Jordan

Nowadays, the phenomenon of employee performance become a major concern for management around the world as it is a key element which influence organizational effectiveness and competitiveness in era of technological advancement. In understanding these key elements towards achieving success throughout the emergence of globalization, the main objective of this study is to analyze the relationship between workload, role conflict, supervisor support and co-worker support with employee performance among telecommunication employees, Jordan. Data was collected using questionnaire through convenience sampling technique. Total 285 questionnaires distributed to the employees; however, only 119 questionnaires have been successfully collected, and further used for the data analysis. For data analysis; SPSS version 25.0 has been used. From the research findings, it revealed that three (3) out of four variables having significant relationship with the employee performance, which are role conflict, supervisor support and co-worker support. As a recommendation, Telecommunication Company in Jordon need to ensure that all three variables (role conflict, supervisor support and co-worker support) which have significant relationship with the performance need to be managed successfully as to boost up their employees’ performance.