UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

The impact of psychological capital and transformational leadership on organizational citizenship behavior

Choong Mun Yuh, Wendy (2019) The impact of psychological capital and transformational leadership on organizational citizenship behavior. Masters thesis, Universiti Utara Malaysia.

[thumbnail of s820096_01.pdf] Text

Download (1MB)
[thumbnail of s820096_02.pdf] Text

Download (865kB)
[thumbnail of s820096_references.docx] Text

Download (75kB)


The main objective of this study is to examine the impact of the four dimensions of psychological capital and transformational leadership behavior on organizational citizenship behavior (OCB) among employees in one of the local government institutions in central region of Malaysia. The four dimensions of psychological capital are self-efficacy, hope, resilience and optimism. Respondents of this study were 466 middle level management employees in the local government institution selected using purposive sampling. The instruments used in this study were Organizational Citizenship Behavior Questionnaire (OCBQ), Psychological Capital Questionnaire (PCQ) and Multifactor Leadership Questionnaire (MLQ). Data collected were analyzed using Statistical Package for Social Science (SPSS) version 23. Descriptive analysis, reliability analysis, Pearson correlation analysis and multiple regression analysis were conducted to analyze the data. Results from multiple regression analysis indicated that self-efficacy and hope were not significantly related to OCB while resilience reported negative significance with OCB. Optimism and transformational leadership were found to be positively and significantly related to OCB with transformational leadership reporting the highest significance.

Item Type: Thesis (Masters)
Supervisor : Tan, Fee Yean
Item ID: 8965
Uncontrolled Keywords: organizational citizenship behavior, psychological capital, self-efficacy, hope, resilience, optimism, transformational leadership, local government
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD58.7 Organizational Behavior.
Divisions: School of Business Management
Date Deposited: 27 Dec 2021 08:08
Last Modified: 08 Aug 2022 04:38
Department: School of Business Management
Name: Tan, Fee Yean
URI: https://etd.uum.edu.my/id/eprint/8965

Actions (login required)

View Item
View Item