Compensation management and its relation on job satisfaction: A study on employee at CIMB Call Center in Kuala Lumpur

Compensation management is a process that provides monetary value to employees and this process includes base salary, performance bonuses, health insurance and retirement plans. This study aims to know the compensation management on employee job satisfaction at the CIMB call center in Kuala Lumpur. Besides that, the researcher would like to determine the factors by which have an essential impact on their job satisfaction, such as compensation policy design, compensation packages and management and communication. The objectives of this study are to determine the level of job satisfaction among employee at CIMB call center in Kuala Lumpur and the relation with several factors in compensation management. The discussion covered the topics of compensation policy design, compensation package, and management and communication and relation towards job satisfaction. About 160 call center employees involved in this study. This finding of research discovered that all independent variables have significant relationships and affect job satisfaction.