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Factors influencing job performance among police officers in Northern State of Malaysia

Noorliana, Mohamed Yunus (2019) Factors influencing job performance among police officers in Northern State of Malaysia. Masters thesis, Universiti Utara Malaysia.

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Abstract

This study examines factors that influence job performance namely emotional intelligence,
affective commitment and perceived organizational support. Data were collected from 219
rank and file police officers in Timur Laut, Penang. Instrument are taken from valid and
reliable sources. Job performance instrument were adapted from Yu (1996), emotional
intelligence instrument taken from Wong and Law (2002), affective commitment
instrument based on Allen and Meyer (1990) and perceived organizational support
instrument is from Eisenberger et. Al (1986). The result were analyzed with Statistical
Package for Social Science (SPSS) version 25 and the findings indicated that emotional
intelligence and affective commitment influence job performance but perceived
organizational support did not influence job performance among the rank and file police
officers. This study conclude by highlighting future research on ways to increase job
performance among the police officers particularly in the context of Malaysia.

Item Type: Thesis (Masters)
Supervisor : Yahya, Khulida Kirana
Item ID: 9076
Uncontrolled Keywords: job performance, emotional intelligence, affective commitment, perceived organizational support, rank and file police officers
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: School of Business Management
Date Deposited: 16 Feb 2022 08:25
Last Modified: 18 Aug 2022 06:26
Department: School of Business Management
Name: Yahya, Khulida Kirana
URI: https://etd.uum.edu.my/id/eprint/9076

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