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Work-life balance, career development and work engagement on job satisfaction :A study at Kuala Lumpur city hall (Dewan Bandaraya Kuala Lumpur)

Nur Jalilah, Md. Joha (2020) Work-life balance, career development and work engagement on job satisfaction :A study at Kuala Lumpur city hall (Dewan Bandaraya Kuala Lumpur). Masters thesis, Universiti Utara Malaysia.

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Abstract

Topics related to job satisfaction have long been discussed and studied by researchers. Empirical studies by researchers have proven the existence of a positive relationship between job satisfaction and performance, as well as a positive relationship between job satisfaction and customer satisfaction. Customer satisfaction reflects the efficiency of the organization and its workforce, especially for organizations that provide services directly to their customers. However, there are various factors that contribute to an individual’s job satisfaction, and these factors may differ between one individual and another even though working in the same organization and carrying out the same job description. This study was conducted to examine the level of job satisfaction of Kuala Lumpur City Hall (KLCH) workforce, Local Authorities who manage the Malaysia capital as well as the determinant factors. Management and Professional Group Officers Grade 41 to 56 in KLCH were selected as population target. The three independent variables selected include work-life balance, career development and work engagement for this empirical study. A total number of 249 KLCH Management and Professional Group Officers participated in this study. The data were analyzed using different statistical techniques such as reliability survey, descriptive of variable analysis, correlation analysis (Pearson Correlation Analysis) and regression analysis (Multiple Regression Analysis) using IBM SPSS version 25. The findings indicate that all three independent variables studied were scientifically significant with job satisfaction. This proved that these three independent variables have a significant relationship and are a determinant factors to the job satisfaction of respondents. Among all three independent variables studied, work engagement show the highest significant relationship on job satisfaction. On the other hand, the finding can contribute knowledge among the management team of KLCH, anticipate a better insight and guidance in enhancing employee’s job satisfaction. Furthermore, this research contribute to understanding the theoretical foundation on relationship between work-life balance, career development and work engagement on job satisfaction within the scope of Local Authority. To acquire a clearer and more comprehensive picture of job satisfaction at KLCH, it is recommended this study extended to other service groups such as the Implementer Group (Grade 40 and below). At the same time, this research can be extended towards other Local Authority or Public Service department to compare the result in evaluating the most influential factors contribute to job satisfaction among public servant in Malaysia Thus, it able to enrich the observation and finding towards the evaluation on job satisfaction that cover wider population.

Item Type: Thesis (Masters)
Supervisor : Mustafa Kamil, Bidayatul Akmal
Item ID: 9149
Uncontrolled Keywords: Job satisfaction, Work-Life Balance, Career Development, Working Engagement, Management and Professional Officers, Kuala Lumpur City Hall(KLCH).
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 28 Mar 2022 00:59
Last Modified: 28 Mar 2022 00:59
Department: Othman Yeop Abdullah Graduate School of Business
Name: Mustafa Kamil, Bidayatul Akmal
URI: https://etd.uum.edu.my/id/eprint/9149

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