UUM Electronic Theses and Dissertation
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Job satisfaction among financial services' employees in Kuala Lumpur

Nurul Elieza, Mustafa (2020) Job satisfaction among financial services' employees in Kuala Lumpur. Masters thesis, Universiti Utara Malaysia.

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Abstract

High level of employee job satisfaction would contribute significantly towards higher level of productivity in organizations, and consequently its long-term goals. The reverse is also true. Therefore the purpose of this study is to identify the relationship
and effect of salary, working environment, recognition, work life balance and relationship with co-worker on job satisfaction. The primary data was collected using a closed ended questionnaire. It was distributed online to the 396 employees of the financial services companies in Kuala Lumpur. The findings showed that the
relationship of all independent variables is positively and significantly related to job satisfaction. The independent variables can explain 65.3 percent of the variance on job satisfaction. Recognition is the most influential variable, followed by salary,
relationship with co-worker and work-life-balance. Thus, recognition is identified as an important element that could lead to employees’ job satisfaction. Future research could explore on other related variables, such as age groups.

Item Type: Thesis (Masters)
Supervisor : Md Said, Nor Pujawati
Item ID: 9315
Uncontrolled Keywords: job satisfaction, salary, working environment, recognition, work life balance
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 25 Apr 2022 01:02
Last Modified: 25 Apr 2022 01:02
Department: Othman Yeop Abdullah Graduate School of Business
Name: Md Said, Nor Pujawati
URI: https://etd.uum.edu.my/id/eprint/9315

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