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A study on employee job performance among courier workers in Selangor

Hasif, Hashem (2020) A study on employee job performance among courier workers in Selangor. Masters thesis, Universiti Utara Malaysia.

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Abstract

The purpose of the study was to identify the relationship between employee motivation, job satisfaction, work-life balance, job stress and training towards employee job performance among courier workers in Selangor. This study used quantitative research methods by using questionnaires to collect the data from the courier workers in Selangor. Data were analysed using the Statistical Package for Social Sciences (SPSS). The findings showed that the relationship of all independent variables is significantly related to job performance. The independent variables can explain 50.3 % of variance in job performance among courier workers in Selangor is explained by motivation, job satisfaction, work life balance, job stress and training. The most influencing independent variable towards job performance among courier workers is motivation,
followed by work life balance and job satisfaction and job stress and training. Finally, the study suggests that the dangerous of the job, attitude of the customer and the wage rates offer by the courier company could be considered in analysing in the future research.

Item Type: Thesis (Masters)
Supervisor : Md Said, Nor Pujawati
Item ID: 9316
Uncontrolled Keywords: Job Performance, employee motivation, job satisfaction, and work-life balance, Job Stress and Training
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 25 Apr 2022 01:03
Last Modified: 25 Apr 2022 01:03
Department: Othman Yeop Abdullah Graduate School of Business
Name: Md Said, Nor Pujawati
URI: https://etd.uum.edu.my/id/eprint/9316

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