UUM Electronic Theses and Dissertation
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The study on stress, creativity, ambidexterity, knowledge sharing and adaptive performance among staff of inland revenue board of Malaysia

Nurul Asmaa, Mohd Yusoff (2020) The study on stress, creativity, ambidexterity, knowledge sharing and adaptive performance among staff of inland revenue board of Malaysia. Masters thesis, Universiti Utara Malaysia.

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In dynamic environment adaptive performance is significant for employees to succeed in light of new or the changed in working demands. Individual adaptive performance has an impact on staff performance in handling their workload including how they respond to complex circumstances. In achieving the adaptive performance, the staff should identify factors that could influence adaptive performance. Hence, the aims of this study is to examine the determinant factors of individual stress, individual creativity, individual ambidexterity, and knowledge sharing on adaptive performance among employees of Inland Revenue Board of Malaysia (LHDN) in northern region. The study uses quatitative research and an online survey questionnaires were emailed to the staff in LHDN Perak, Penang, Kedah and Perlis. 306 returned responses were used to test the developed hypotheses.The results of study revealed that individual creativity, knowledge sharing have positive significant effect with the adaptive performance among LHDN staff. However the individual stress has no significant effect on adaptive performance. It is believed that the findings of this study will provide a guidline for practitioners that creativity, ambidexterity and knowledge sharing of individuals are crucial in attaining adaptive performance among employees. Implications for practice and future research are also discussed in this research.

Item Type: Thesis (Masters)
Supervisor : Ahmad Arshad, Darwina
Item ID: 9321
Uncontrolled Keywords: adaptive performance, individual stress, individual creativity, knowledge sharing, individual ambidexterity.
Subjects: H Social Sciences > HF Commerce. > HF5546-5548.6 Office Management
H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: School of Business Management
Date Deposited: 25 Apr 2022 01:11
Last Modified: 25 Apr 2022 01:11
Department: College of Business
Name: Ahmad Arshad, Darwina
URI: https://etd.uum.edu.my/id/eprint/9321

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