UUM Electronic Theses and Dissertation
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Performance evaluation of integrated supply chain management for manufacturing industry

Saleheen, Ferdoush (2020) Performance evaluation of integrated supply chain management for manufacturing industry. Doctoral thesis, Universiti Utara Malaysia.

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Dependency on the Balanced scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model is inadequate in terms of sustainability and environmental issues. As a result, we are not able to evaluate performance holistically particularly in the manufacturing industry. Therefore, a comprehensive Supply Chain Performance Management (SCPM) is required to assess the supply chain's effectiveness. This study formulates Integrated Supply Chain Performance Measurement (ISCPM) model through the supply chain performance attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels with an application of quantitative techniques to bring synergic effect to all stakeholder issues.A gap analysis was performed through literature reviews. The integrated model incorporates ten supply chain performance measurement attributes and 36 performance measurement indexes as supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). The model was then tested by 207 respondents from 24 sectors in the manufacturing industry of Bangladesh, through a simple random sampling. The ten attributes were ranked using Analytic Hierarchy
Process (AHP), and the weight and fitness of the model, were validated using the Structural Equation Modeling (SEM) technique. Due to the higher order rankings and significance of different attributes, the SRM is the most important component of the model, followed by CRM, and then ISCM. The ISCPM model furnishes stakeholders of the manufacturing supply chain with the appropriate strategies to review and appraise their performance toward
fulfillment of the ultimate goals. This model is suggested to be implemented in manufacturing industries to improve their operational efficiency.

Item Type: Thesis (Doctoral)
Supervisor : Habib, Mamun and Hanafi, Zurina
Item ID: 9357
Uncontrolled Keywords: Supply Chain Performance Measurement, Analytical Hierarchy Process, Balanced Scorecard Model, Supply Chain Operations Reference Model, Manufacturing Industry
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: Awang Had Salleh Graduate School of Arts & Sciences
Date Deposited: 17 May 2022 00:53
Last Modified: 17 May 2022 00:53
Department: Awang Had Salleh Graduate School of Arts & Sciences
Name: Habib, Mamun and Hanafi, Zurina
URI: https://etd.uum.edu.my/id/eprint/9357

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