A study on factors influencing users’ intention to use digital wallet: A case study of Universiti Utara Malaysia (UUM)

The digital wallet can be regarded as a kind of advanced means of payment and a new way of payment, has brought great convenience to the users. It is very important to do research into the digital wallet, in order to enhance users' to use digital wallet, which can promote the development of the new way of payment. The study is based on the theory of technology acceptance model, combined with the diffusion of innovations theory, and based on the characteristics of the actual research object. This study is constructed the user’s intention model to use digital wallet, and provide some suggestions for the development of the digital wallet. A survey was distributed through e-questionnaire focuses on students and staff in UUM. A number of 374 copies of questionnaires have been returned however, only 336 valid questionnaires have been gathered after eliminating the invalid questionnaires. This study employed SPSS and SmartPLS for data analysis and verify the correctness of measurement model hypothesis. The findings of this study indicate perceived usefulness, perceived ease of use and the compatibility has significant positive influence on the intention to use digital wallet.