UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Examining factors affecting employee performance with the mediation of employee learning: Malaysian SME businesses context

Teh, Chee Chong (2020) Examining factors affecting employee performance with the mediation of employee learning: Malaysian SME businesses context. Doctoral thesis, Universiti Utara Malaysia.

[thumbnail of s94659_01.pdf] Text
Restricted to Repository staff only until 17 August 2023.

Download (3MB) | Request a copy
[thumbnail of s94659_02.pdf] Text

Download (1MB)


The small and medium enterprise (SME) is the backbone of the nation’s economy and government is indeed playing a rigorous role to develop this industry. Most SME businesses are competing to survive in this volatile and fierce market environment. The
performance of the employee is one of the success factors in SME businesses. Plenty of research has been conducted on this topic, however, very limited research was conducted on employee learning as the mediator towards employee performance in the
Malaysian SME industry. Hence, this research intends to fill the gap. The literature review showed the effects of several factors such as employee learning, employee motivation, working environment, employee work engagement, self-efficacy,
employee ability, job satisfaction, and organization support towards employee performance. A theoretical framework was then developed based on the Social Learning Theory which consists of three (3) main aspects, namely Personal Factors, Environmental Factors and Behavioural Factors. 14 hypotheses were developed based on the research framework. This research used the quantitative methodology. A total of 390 valid responses were received for this research. The multiple regression technique
was used to test the hypotheses. The results of this research showed that there is a positive and direct relationship between employee motivation, employee ability, self-efficacy, employee work engagement, and employee performance respectively within
the Malaysian SMEs. Besides, this research also discovered
three (3) new relationships. Firstly, it confirmed that employee learning has the full significant role of a mediator in the relationships between employee motivation and employee performance. Secondly and thirdly, employee learning is found to be a partial mediator in the relationship between employee ability, self-efficacy and employee performance respectively. These newly discovered relationships represent new contributions to the body of knowledge. The findings of this research contribute towards the theoretical and practical aspects.

Item Type: Thesis (Doctoral)
Supervisor : Pangil, Faizuniah
Item ID: 9655
Uncontrolled Keywords: Employee performance, employee learning, mediator, small and medium enterprises.
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD60 Small Business.
H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 31 Jul 2022 02:21
Last Modified: 31 Jul 2022 02:21
Department: Othman Yeop Abdullah Graduate School of Business
Name: Pangil, Faizuniah
URI: https://etd.uum.edu.my/id/eprint/9655

Actions (login required)

View Item
View Item