Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia

Public sector delivery system is an important element in the public organization system that is as a government machinery in dealing with the people. The task and implementation of the public delivery system should not be left to the private sector entirely. Without the government, the public delivery system would not be possible. Therefore, the government needs to act as an organization to provide an efficient public delivery system to the people. However, an organization cannot move without the role of a leader. Therefore, this study aims to identify the role of leadership on the effectiveness of the public service delivery system in Kabupaten Nunukan, Indonesia. Using questionnaires, total of 400 of people and 367 staff were selected as respondents. Findings show that the mean value of the public delivery system and the level of public satisfaction with the delivery system is at a low level. Meanwhile, leaders were found to adopt a transformative leadership style rather than adaptive and participative. In addition, there are four factors that influence transformative leadership style. Thus, the Batho Pele model (1997) and the Fiedler Contingency Leadership Model (1967) need to be combined or applied in forming an organization that is capable of providing the best service to society or the people.