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Relationship between dimensions of job satisfaction and organizational commitment among administrative staffs of higher education institutions in Selangor

G Ganesan, Punitha (2021) Relationship between dimensions of job satisfaction and organizational commitment among administrative staffs of higher education institutions in Selangor. Masters thesis, Universiti Utara Malaysia.

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Administrative staff play a significant role in ensuring higher educational institutions (HEIs) to achieve their strategic objectives. They implement supportive and administrative services to overall operation of the institutions. Although their significant contribution is acknowledged, research on administrative staff in HEI context particularly in Selangor is still minimal. This study aims to explore the factors that may be relevant to organizational commitment of HEI administrative staffs in Selangor. Specifically, this research attempts to study the relationship between the dimensions or elements of job satisfaction (pay & compensation, interpersonal trust and recognition) and organizational commitment. Quantitative method was used
whereby questionnaires were provided to participants drawn from both public and private HEIs. Data acquired was examined using the Statistical Package for Social Science (SPSS) software. Inferential analyses specifically regression and correlation were used to examine the relationship between job satisfaction’s dimensions and
organizational commitment. The findings of this study showed that all dimensions of job satisfaction namely pay & compensation, interpersonal trust and recognition had positive significant relationship with organizational commitment. Out of three dimensions of job satisfaction, interpersonal trust was the most important factor contributing to organizational commitment. The results derived from this study suggest that interpersonal trust, pay & compensation and recognition should be given attention if the management of these educational institutions were to increase the commitment of their administrative staff. This study was carried out on a few educational institutions using convenience sampling technique, therefore the results cannot be generalized to other educational institutions or other organizations in different sectors. Future research is hope to extend the current scope of the research to include more educational institutions throughout the country and utilize a different sampling technique to confirm on these findings.

Item Type: Thesis (Masters)
Supervisor : Adnan, Zurina
Item ID: 9852
Uncontrolled Keywords: organizational commitment, job satisfaction, pay & compensation, interpersonal trust, recognition
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: School of Business Management
Date Deposited: 15 Sep 2022 01:06
Last Modified: 15 Sep 2022 01:06
Department: School Of Business Management
Name: Adnan, Zurina
URI: https://etd.uum.edu.my/id/eprint/9852

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