UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Factors influencing service performance among zakat’s agents in Kedah

Muhammad Irfan, Asha Muddin (2020) Factors influencing service performance among zakat’s agents in Kedah. Masters thesis, Universiti Utara Malaysia.

[thumbnail of s824275_01.pdf] Text
Restricted to Repository staff only until 6 December 2023.

Download (1MB) | Request a copy
[thumbnail of s824275_02.pdf] Text

Download (720kB)
[thumbnail of s824275_references.docx] Text

Download (64kB)


Zakat is recognized as one of the sources of funds for Muslims. The reliance on only the zakat institution itself in providing awareness to the public cannot be achieved due to the zakat institution's staffing constraints. Therefore, Lembaga Zakat Negeri Kedah appointed an agent (amil) of zakat to distribute zakat knowledge to the public while doing a collection of zakat. There are several issues been arising toward agents (amil) about the performance of the agent in making a collection. Several agents (amil) still didn’t have any proactive in contributing their performance in zakat. The purpose of this study is to investigate the factors that influence the service’s performance among zakat’s agents at Kedah. The factors investigated in this study are the amount of information, ease to use, agents’ attitudes and commitment construct. In this study, the quantitative method had been implemented. A total of 113 questionnaires were distributed to Zakat’s Agents and all the answers were used for further analysis. This study had used the method of analysis used in this study included independent T-Test, One-Way Analysis of Variance (ANOVA), Pearson Correlation as well as Multiple Regression. The result has shown that amount of information, ease of use, agent’s attitude and commitment construct were significant toward service performance among Zakat’s Agents. Furthermore, the agent’s attitude shows the most factors that had influence the service performance among zakat’s agents. Besides that, only the amount of information and agent’s attitude shows significance during Multiple Regression test.

Item Type: Thesis (Masters)
Supervisor : Abdul Rahim, Ahmad Khilmy
Item ID: 9946
Uncontrolled Keywords: performance, zakat’s agents, information, attitude, ease, commitment
Subjects: H Social Sciences > HJ Public Finance > HJ4771.6 Income Tax. Tax Returns.
Divisions: Islamic Business School
Date Deposited: 12 Oct 2022 01:43
Last Modified: 12 Oct 2022 01:43
Department: Islamic Business School
Name: Abdul Rahim, Ahmad Khilmy
URI: https://etd.uum.edu.my/id/eprint/9946

Actions (login required)

View Item
View Item