UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Factors influencing employee engagement via online teaching during Covid-19 pandemic

Hanis Munawwarah, Ahmad Murad (2021) Factors influencing employee engagement via online teaching during Covid-19 pandemic. Masters thesis, Universiti Utara Malaysia.

[thumbnail of depositpermission_s826677.pdf] Text
Restricted to Repository staff only

Download (89kB) | Request a copy
[thumbnail of s826677_01.pdf] Text

Download (749kB)


The recent Covid-19 pandemic has introduced unprecedented changes in the higher education institute (HEI) sector, including a full transition to online teaching and learning (OTL), and changes in working environment and arrangement of the academicians. In midst of the changes, the question of whether these changes would
influence employee engagement (EE) among academic staff arises. Underpinned by Kahn’s theory of engagement, this study aimed to study the influence of Big Five personality (BFP), perceived organizational support (POS), and job satisfaction (JS) on employee engagement level of academic staff. A total of 296 academic staff from two universities in the northern region of Malaysia had participated in the online questionnaire consisted of 9-item Utrecht Work Engagement Scale (UWES-9), 28-item adapted version of Big Five Inventory-44 (BFI-44), 8-item shortened version of perceived organizational support (SPOS) survey and 7-item general satisfaction measure. The data was run through SmartPLS 3.0 and was analyzed by bootstrapping analysis utilizing the partial least square-structural equation modelling (PLS-SEM)
method to test the hypotheses. The results showed that, out of the five BFP domains, only extraversion and neurotic personalities significantly influence EE level, while conscientiousness, agreeableness, and openness to experience do not significantly
influences EE. The other two independent variables, POS and JS, were also found to influence EE significantly. Out of all the independent variables, in terms of their relationship with EE, only conscientiousness and openness to experience personalities
were found to demonstrate different results compared to most findings in past similar studies conducted pre-pandemic. Finally, this study also discusses implication for management level and suggested some recommendations for future studies.

Item Type: Thesis (Masters)
Supervisor : Zakaria, Nazlina and Jaganathan, Mathivannan
Item ID: 9968
Uncontrolled Keywords: Employee engagement, Big Five personality, perceived organizational support, job satisfaction.
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: School of Business Management
Date Deposited: 19 Oct 2022 01:36
Last Modified: 19 Oct 2022 01:36
Department: School of Business Management
Name: Zakaria, Nazlina and Jaganathan, Mathivannan
URI: https://etd.uum.edu.my/id/eprint/9968

Actions (login required)

View Item
View Item